Useful information

Your room at Hotel Cristallo will be ready for you from 3 p.m. on the day of arrival.

On the day of departure, we ask that you vacate your room by 10 a.m.

Yes, free parking spaces are available on site.

With the Val Gardena Mobil Card, you can travel free of charge on all buses in Val Gardena/Gröden valley during your stay. It’s included in your stay. In winter, the ski bus stops right outside Hotel Cristallo and takes you to the ski lift in 2 minutes.

Yes, Wi-Fi is available free of charge throughout Hotel Cristallo.

Yes. Please let us know your dietary preferences or intolerances, ideally when making your enquiry or booking. Our kitchen is run by Marco, a qualified dietary chef. He also takes special requirements, such as gluten-free meals, into account with the utmost care.

Yes. For dinner in the dining room, we ask that you dress appropriately: no sleeveless T-shirts, shorts, or tracksuit bottoms, and closed shoes rather than flip-flops or slippers. Thank you for your understanding.

No, meals not taken are not refunded.

Yes, your four-legged friend is very welcome here. We charge €25.00 per night for this. Please bring your dog’s favourite food with you. Out of consideration for our other guests, your faithful companion is not permitted in the dining room or the wellness area.

The prices stated on this website are per person per night and include half board, i.e. a breakfast buffet and dinner. Drinks and other consumptions are not included; the local tourist tax is also charged separately. Prices may change due to tax, currency, economic, or social measures.

The local tourist tax is €3.60 per night per person aged 14 and over. It is not included in the prices quoted and will be charged separately on arrival.

The validity of our offers depends on availability and may change without prior notice. The surest way is to enquire directly with us.

A deposit of 30% of the total booking amount is due at the time of booking, payable by credit card or bank transfer. Your booking is considered confirmed as soon as we have received the deposit. In the event of cancellation, the deposit is retained in full by the accommodation provider. Any additional cancellation fees are set out in the cancellation policy.

There is no right of withdrawal under the Consumer Protection Code. However, we grant you the following cancellation terms.

• Up to 31 days before arrival: no additional cancellation charges; the deposit will be retained.
• 30 to 15 days before arrival: 40%of the total booking amount is due.
• 14 to 8 days before arrival: 60% of the total booked amount is due.
• Within 7 days before arrival: 70% of the total booked amount is due.
• In the event of early departure, late arrival, or no-show: 70% of the price for the booked, unused days is due.

Yes, because something can always come up. If you’re unable to go on holiday, you’ll get money back with our attractive cancellation insurance. You can take out insurance here in just a few clicks.

Contact us directly, and preferably straight away. Our top priority is to ensure you’re happy. The sooner we know about it, the sooner we can resolve it to your satisfaction.

The room photos on our website are examples and do not necessarily show your specific room.