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Useful information

Everything you need to know about your holiday at Hotel Cristallo

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On the day of arrival, your room will be ready for you after 3 p.m.


On the day of departure, we kindly ask you to leave your room by 10 a.m.

Safe holidays

We have put a lot of effort into making you feel as comfortable and safe as possible during your holiday at Hotel Cristallo. The hygiene measures that we implement adhere to the World Health Organisation (WHO) recommendations and regional and national health and hygiene regulations.

  • Hand sanitiser is available at the entrance area and in the room.
  • All relevant surfaces in the public areas are cleaned and disinfected several times a day.
  • We wear masks that cover our nose and mouth at all times and wash and disinfect our hands periodically.
  • Fresh housekeeping supplies and cleaning water are used in each room.
  • All rooms are thoroughly cleaned and also disinfected before your arrival. Professional cleaning agents (Defraxan) are used to disinfect and kill viruses.
  • During our daily cleaning, your room will be properly aired.
  • And even though the mask covers it, we always greet our guests with a friendly smile. See you soon!

Allergies and special dietary needs

Please let us know if you have dietary restrictions or intolerances when you send us your enquiry or make your booking. With Marco, the certified dietary chef in our kitchen, you can be sure that all your wishes will be taken into consideration and that special requirements, such as gluten-free cuisine, will also be catered for.

Dresscode for dinner

Please be informed, that for dinner a proper dress is desirable:

no tank tops, shorts, jogging suits.
Closed shoes are desired. No flip-flops, slipper or similar.

We thank you for your understanding.



At the moment of reservation, you must pay a deposit of 30% of the total amount of the reservation via credit card or bank transfer. In case of cancellation, the deposit will be kept entirely by the accommodation. The remaining amount has to be paid directly to the accommodation during your stay.

Your reservation is confirmed as soon as we have received the deposit specified in the offer. You will find information on what happens to your deposit if you are unable to make your trip under our “cancellation policy”.

Price information

The prices quoted on this website are per person per night, including half board (Drinks and other consumption are not included).

The prices could vary in case of intervention by fiscal, monetary, economic or social authorities.

Validity of the offers

The validity of the offers depends on availability and can change without prior notice!

Local tax 2024

Starting from 1 January 2024, the local tax of Euro 2.80 per night and person over 14 years is charged separately on site. It is not included in the prices quoted.

Cancellation policy

The right of withdrawal as laid down in the Consumers Code is not contemplated - however, we are willing to apply the following conditions for withdrawal.

For cancellations made up to 31 days before the date of arrival, no additional fee will be charged.

For cancellations within 30 to 15 days prior to arrival, 40% of the total booking will be charged.

For cancellations within 14 to 8 days prior to arrival, 60% of the total booking will be charged.

For cancellations within 7 days prior to arrival, 70% of the total booking will be charged.

In case of early departure, late arrival or no-show, we will charge a cancellation fee of 70% of the amount paid for the missing days.


Our main goal is that you are happy. Despite all our efforts, it can still happen that we have not been able to solve something to your satisfaction. Please let us know directly if we can improve something to ensure that you have a carefree holiday.


All the pictures are example pictures.


Things can always happen. If you can’t go on your holiday, you can get your money back with our attractive cancellation insurance. You can take out your cancellation insurance here in just a few clicks.

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Hotel Cristallo
The XY Family // Via Dursan 84
39047 S. Cristina // Italy
VAT no.: IT03140910211
T +39 0471 79 20 99 // info@cristallo-hotel.it