Useful information

On the day of arrival, your room will be ready for you after 3 p.m.

On the day of departure, we kindly ask you to leave your room by 10 a.m.

We have put a lot of effort into making you feel as comfortable and safe as possible during your holiday at Hotel Cristallo. The hygiene measures that we implement adhere to the World Health Organisation (WHO) recommendations and regional and national health and hygiene regulations.

• Hand sanitiser is available at the entrance area and in the room.
• All relevant surfaces in the public areas are cleaned and disinfected several times a day.
• We wear masks that cover our nose and mouth at all times and wash and disinfect our hands periodically.
• Fresh housekeeping supplies and cleaning water are used in each room.
• All rooms are thoroughly cleaned and also disinfected before your arrival. Professional cleaning agents (Defraxan) are used to disinfect and kill viruses.
• During our daily cleaning, your room will be properly aired.
• And even though the mask covers it, we always greet our guests with a friendly smile. See you soon!

Please let us know if you have dietary restrictions or intolerances when you send us your enquiry or make your booking. With Marco, the certified dietary chef in our kitchen, you can be sure that all your wishes will be taken into consideration and that special requirements, such as gluten-free cuisine, will also be catered for.

Please be informed, that for dinner a proper dress is desirable:

no tank tops, shorts, jogging suits.
Closed shoes are desired. No flip-flops, slipper or similar.

We thank you for your understanding.

Your reservation is confirmed as soon as we have received the deposit specified in the offer. You will find information on what happens to your deposit if you are unable to make your trip under our “cancellation policy”.

The prices quoted on this website are per person per night, including half board (Drinks and other consumption are not included).

The prices could vary in case of intervention by fiscal, monetary, economic or social authorities.

The validity of the offers depends on availability and can change without prior notice!

The local tax of Euro 2.00 (for the year 2023) per night and person over 14 years is charged separately on site. It is not included in the prices quoted.

Starting from 1 January 2024, the following new rate is expected in S.Cristina for all guests over 14 years of age: 2,80 Euro.

Cancellation policy:

• In case of cancellation within 30 days before arrival, the deposit paid will be converted into a voucher that you can redeem for your next vacation at the Hotel Cristallo.
  The voucher is also transferable and is valid for one year from the date of cancellation.
• Cancellation from 29 days to 15 days before arrival: 30% of the agreed total price will be charged.
• Cancellation from 14 days up to the day of arrival: 80% of the agreed total price will be charged.

Our main goal is that you are happy. Despite all our efforts, it can still happen that we have not been able to solve something to your satisfaction. Please let us know directly if we can improve something to ensure that you have a carefree holiday.

All the pictures are example pictures.